Here’s a professional Return Policy for The Premium Store:
Return Policy
Effective Date: [Insert Date]
At The Premium Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product under the conditions outlined below.
1. Return Eligibility
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We offer a 7-day return policy from the date of delivery.
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Items must be unused, unworn, and in their original packaging with all tags intact.
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An unboxing video is mandatory for all return and refund claims.
2. Non-Returnable Items
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Used or damaged products (unless damaged during transit).
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Items without an unboxing video as proof of issue.
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Products returned without original packaging or accessories.
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Clearance or final sale items.
3. How to Request a Return
To initiate a return, follow these steps:
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Email us at thepremiumstore1993@gmail.com within 7 days of delivery.
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Provide your order number, reason for return, and the unboxing video.
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Our team will review your request and guide you through the return process.
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Once approved, return the product to our designated address.
4. Refund & Exchange Process
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Upon receiving and inspecting the returned product, we will process a refund or exchange within 5-7 business days.
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Refunds will be issued to the original payment method or as store credit.
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Shipping charges are non-refundable, and return shipping costs must be borne by the customer unless the product is defective or incorrect.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with the unboxing video. We will arrange a replacement or full refund at no extra cost.
6. Contact Us
For any return-related queries, reach out to us:
Trade Name: THE PREMIUM STORE
Address: U-23, Prime Arcade, Opp Vijay Sales, New Aanad Mahel Road, Surat 395005
Phone: +91 8758800212
Email: thepremiumstore1993@gmail.com
By placing an order with us, you agree to this return policy. We reserve the right to update or modify it at any time.
Let me know if you need any changes!